Privacy Policy

Introduction

MeadowQuest Ride is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website or engage our pension planning services.

Information We Collect

Information You Provide Directly

When you contact us or request our services, we collect:

• Name and contact details (email address)
• Information about your pension circumstances
• Financial information relevant to pension planning
• National Insurance number (when necessary for service delivery)
• Employment history related to pension schemes

Information Collected Automatically

When you visit our website, we may collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website addresses
• Device information

How We Use Your Information

We use your personal information to:

• Provide pension planning and retirement services
• Respond to enquiries and communicate with you
• Analyze and improve our services
• Comply with legal and regulatory requirements
• Prevent fraud and protect our business interests

Legal Basis for Processing

We process your personal data based on:

• Contractual necessity: to deliver the services you request
• Legitimate interests: to operate and improve our business
• Legal obligations: to comply with financial services regulations
• Consent: where you have explicitly agreed to specific processing

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal and regulatory retention requirements
• Resolve disputes and enforce agreements

Financial services records are typically retained for at least six years from the end of our professional relationship, in accordance with UK regulatory requirements.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission and storage
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Sharing Your Information

We do not sell your personal information. We may share your data with:

• Pension providers and financial institutions (only as necessary to deliver services)
• Professional advisors (lawyers, accountants, auditors)
• Regulatory authorities when required by law
• Third-party service providers who assist our operations (subject to confidentiality agreements)

Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, contact us at [email protected].

Cookies and Tracking

We use cookies to improve website functionality and analyze usage. For detailed information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Address: MeadowQuest Ride, 47 Hartington Gardens, London SW7 4JB, United Kingdom

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Website: meadowquest-ride.com
Helpline: 0303 123 1113